Frequently Asked Questions
Everything you need to know about shopping at IPoint
Are all electronics sold on IPoint brand new and authentic?
Yes, every product sold at IPoint is 100% authentic and sourced directly from authorized manufacturers or distributors. All items come in their original factory packaging with full manufacturer warranties.
What is your return policy for defective gadgets?
We offer a 30-day return policy. If your device is found to be defective within 30 days of receipt, we will provide a full refund or a replacement at no extra cost to you.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all high-value electronics are fully insured during transit and require a signature upon delivery.
Do you offer technical support for products purchased through your store?
Absolutely. Our dedicated tech support team is available via live chat and email to help you with initial setup, troubleshooting, or navigating warranty claims.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for installment payments.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.